Frequently Asked Questions (FAQs)
At Inanna, we believe in transparency and making sure that you have all the information you need to make the best decisions for your wellness journey. Below, you’ll find answers to some of the most common questions our customers ask about our products and services. If you have any other inquiries, feel free to reach out to our support team—we’re here to help!
Can we trust your store?
What shipping methods do you use?
We use Royal Mail to deliver all our products. Once your order is shipped, you will receive tracking information to keep track of your delivery.
How do I track my order?
Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to follow your parcel’s journey through Royal Mail.
Here’s how to track your order:
- Email Notification: After dispatch, you will receive a shipping confirmation email, either from us or directly from Royal Mail Click & Drop, which includes your tracking number.
- Track Online: Simply visit the Royal Mail Track & Trace page and enter your tracking number to view the status of your shipment.
- Order Status in Your Account: If you have an account with us, you can also log in to view your order’s status and tracking information.
If you have any issues with tracking your order, feel free to contact us at contact@inannabeauty.uk
How long does delivery take?
Delivery within the UK typically takes 2-5 business days. For international shipping, it may take 7-14 business days depending on the destination.
When do you process and ship orders?
We process and ship orders from Monday to Friday. Orders placed before 4:00 PM will be processed on the same day. Orders placed after the cutoff time will be processed on the next business day.
Do you ship on weekends or holidays?
No, our shipping days are Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.
How will I know when my order has shipped?
You’ll receive a confirmation email with tracking information once your order has shipped.
What payment methods do you accept?
We accept payments via Stripe and Paypal, allowing you to pay securely using credit and debit cards.
How can I contact customer service?
You can reach us via email at contact@inannabeauty.uk or by phone at +447549535125 for any inquiries or support.
Can I return a product?
Yes, we offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the product within 30 days of receiving it. For more details, please refer to our Return Policy.
How do I return a product?
To return a product:
- Contact our customer service at contact@inannabeauty.uk to initiate the return.
- We’ll provide you with a prepaid Royal Mail return label.
- Pack the product securely and send it back using Royal Mail. Once we receive the item, we will process your refund.